Return Policy Page
Return Policy
At Tuollow Brandscape, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return under the conditions below.
1. Return Eligibility
Products may be returned if:
The item received is damaged or defective
The wrong product was delivered
The item significantly differs from the description
The product remains unused and in original packaging
2. Return Period
Customers must request a return within:
7 days after delivery for general items
48 hours for damaged or defective items
3. Non-Returnable Items
The following items may not be eligible for return:
Used products
Personalized items
Underwear and hygiene-sensitive products
Digital products or downloads
Products damaged by customer misuse
4. Refund Process
Once the returned item is inspected and approved:
Refunds may be processed via Mobile Money, bank transfer, or original payment method
Processing times may vary between 3–10 business days
5. Exchange Policy
Customers may request product exchanges depending on stock availability.
6. Return Shipping
If the error was caused by Tuollow Brandscape, return shipping costs will be covered by us
Customers may bear shipping costs for non-defective returns
7. Failed Deliveries
Orders may be canceled if customers cannot be reached or fail to receive deliveries after multiple attempts.
8. Contact Support
For returns and refunds, customers should contact our support team with:
Order number
Product images (if damaged)
Reason for return
© 2026 Tuollow Brandscape. All rights reserved.
Questions? Call us: +233 53-420-4778
